Terms of service

Terms of Service

Effective Date: [August 16, 2025]

Welcome to Confidenshal! These Terms of Service ("Terms") outline the rules and conditions that apply when you use our website or purchase from our store. By visiting our site or purchasing something from us, you agree to the following Terms.

Please read them carefully.

1. Overview

This website is operated by Confidenshal Herbal Care. Throughout the site, the terms “we”, “us”, and “our” refer to Confidenshal Herbal Care. By accessing our website or buying our products, you engage in our “Service” and agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or services.

2. Online Store Terms

By agreeing to these Terms:

  • You confirm you are at least the age of majority in your location.

  • You may not use our products for any illegal or unauthorized purpose.

  • You must not transmit any harmful code, viruses, or spam.

A breach of any of these terms may result in termination of your access to our services.

3. Product Information

We take care to display product details as accurately as possible, but:

  • Colours, textures, and sizes may vary slightly due to their natural or handmade nature.

  • We are not responsible if information made available on this site is not accurate, complete, or current.

  • Our herbal products are for external use only, and not intended to diagnose, treat, cure, or prevent any disease.

4. Orders and Payments

We reserve the right to:

  • Refuse or cancel orders for any reason (e.g., suspected fraud, product availability, pricing errors).

  • Limit quantities per customer, household, or order.

  • Update product pricing, descriptions, or availability at any time without notice.

All purchases must be paid for in full at checkout. We accept secure payments via Shopify payments, Paypal, after pay, Amazon payments.

5. Shipping and Delivery

Please refer to our Shipping Policy for details on order processing, delivery times, and tracking.

We are not responsible for lost, delayed, or mis-delivered items due to incorrect addresses provided during checkout.

6. Returns and Refunds

Due to the nature of our herbal and personal care products, we do not accept returns unless an item is damaged or incorrect. Please see our Return & Refund Policy for more information.

7. User Conduct

By using this site, you agree not to:

  • Violate any laws or third-party rights

  • Harass, abuse, insult, or defame others

  • Upload or transmit any malware or harmful code

  • Use false information or impersonate others

Violation of these rules may result in termination of your access to our store.

8. Intellectual Property

All content on this site—including product images, branding, descriptions, and logos—is the intellectual property of Confidenshal and may not be used or reproduced without permission.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the content, accuracy, or privacy practices of those websites.

10. Limitation of Liability

We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free.
To the fullest extent permitted by law, we are not liable for any damages, loss of profits, or other harm resulting from:

  • Your use of our products

  • Your reliance on information on this site

  • Any delays, errors, or service interruptions

11. Changes to Terms

We may update or change these Terms at any time by posting the updated version here. Your continued use of our site after changes means you accept the updated Terms.

12. Governing Law

These Terms are governed by and interpreted according to the laws of [Ontario/Canada.

13. Contact Information

If you have any questions about these Terms, please contact us:

Confidenshal Herbal Care
Email: confidenshalherbalcare@gmail.com
Address: PO BOX 54039 Golden Gate, Brampton, ON L6Y 5Y9, Canada